Blog #2 of 5 in our Peter Ostrow guest blog series
Traditionally, the B2B customer acquisition process is perceived as a two-dimensional, linear workflow: the mad scientists in product development cook up a brand-new iteration of the solution in their dark laboratory; product marketing launches a revolutionary messaging campaign in the newest, coolest medium; field marketing runs ads, events, and promotions to develop a pile of net-new leads; and then the sales team…closes the deals the same-old, same-old way they always have. Just like that - as if the proper order of things dictates that all content-based creativity and flexibility ceases to exist, once the white-hot leads are passed to sales, whose reps merely have to collect another signature in order to generate the revenue stream. If, however, enterprise sales reps are only expected to perform repetitious, uncreative, end-of-cycle tasks, why do we pay them so much?
The inherent problem with this model is obvious to all of us who have carried a bag, and a quota, but less so to the persona of the "celebrity CMO" who too often rides their white horse into town to fix things, but doesn't spend enough time interacting with real prospects or customers to truly understand whether their content is resonating where it counts. In reality, B2B sales leads are becoming an anachronism.